Per the Project Appraisal Document, Paragraph 61, The Digital Maldives for Adaptation, Decentralization and Diversification (DMADD) Project have set up a dedicated Grievance Redress Mechanism (GRM) for people and organisations to report their concerns or complaints. The DMADD ensures that the GRM is equipped to register and respond to complaints related to project activities. The (GRM) addresses grievances in an efficient, timely and cost-effective manner, that arise in the project, either due to the actions of the project staff and from affected communities and external stakeholders. The PMU is responsible for managing the GRM. The Project will administer the GRM process and determine the best course of action to resolve the grievance. Further, the project affected persons as well as other interested parties will be fully informed of the GRM, its functions, procedures, timelines and contact persons both verbally and through booklets and information brochures during consultation meetings and other stakeholder engagement activities.

The GRM for DMADD Project, is established to provide an organized and transparent process for citizens, stakeholders, and project beneficiaries to voice their concerns, register complaints, and seek resolutions related to the DMADD Project to improve overall satisfaction with DMADD services and operations.

The objective of the GRM is to provide a clear channel for individuals and organizations to express concerns or grievances regarding DMADD project’s initiatives, ensuring prompt and effective resolution